Northern Light Mercy Hospital Named to National List for Patient Experience


Charles Therien, President of Mercy Hospital With Collen Hilton, RN and Senior Vice President of Continuing Care at Northern Light Health, at 368 Maine Mall Road, South Portland., a Covid Vaccination Clinic Last Year.

“Healthgrades, which reviews over 3,000 hospitals nationwide annually, recently announced the reciepients of its 2022 Outstanding Patient Experience Awards.  Northern Light Mercy Hospital received the award this year, marking three consecutive years it has received the recognition according to a press release issued by the Hospital early last week.

“Our teams are consistently going the extra mile to ensure our patients get the care they need,” said Charlie Therrien, president of Mercy Hospital.  “This recognition is a testament to the hard work and dedication shown by so many at Mercy during the most challenging time in health care.”

According to Healthgrades, it evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from July 2020 to March 2021.  Survey questions focus on patients’ perceptions of their care in the hospitals with topics including, but not limited to:  overall rating, cleanliness, communications with doctors, communications with nurses, etc.